Break Down Organizational Silos

I’d like to share a surprising but consistent interaction pattern I’ve observed over many years.  When one group thinks that another doesn’t get it, the other group invariably thinks the same of them.  When one group tries to bypass the other, the first group finds itself cut out the next time around.

To break the cycle, leaders can practice a new mindset.  They reframe others from “they don’t get it” to “they see it differently.”  They seek to learn, not just to convince.